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Here at Visage Cartel we prioritize processing each and every one of our customers' orders. Please be sure and read our shipping policy thoroughly. It is our duty to provide you the best of the best! This duty is not just for our products but our process as well. Your order will be processed and shipped within 72 hours of payment. We only ship Monday through Friday, our standard shipping will take 2-3 business days to deliver on the East Coast and 4-6 days on the West Coast. We cannot be held responsible for any delays due to the carriers. When you purchase during a sale, the processing time is 3 to 5 business days. During major sales and holidays, our shipping time is 5- 7 to business days Holidays and weekends are not included in business days. If a package is returned Visage Cartel due to an incorrect or incomplete address provided by a customer, the customer will be responsible for the return shipping cost! Visage Cartel cannot be held liable for packages delivered incorrectly or lost due to incomplete or incorrect shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect. After your order has been processed please allow 1-2 business for fulfillment. You will then be contacted to set up a pickup time via text or phone call from a team member. Please allow an extra 4-7 days for shipping delays due to covid 19. We appreciate your patience.